1. Acceptance of Terms
By using LanguageXS's interpreting services, you (the "Business User")
agree to these Terms and Agreement.
2. Description of Services
LanguageXS provides Over-Phone Interpreting (OPI), Video Remote
Interpreting (VRI), and scheduled On-site interpreting services. Details on
available languages and service hours are available on our website.
3. Billing and Payment
- We charge $20/unit for OPI/VRI and $40/unit for ASL services (each
unit is 15 minutes).
- Invoices are sent every Monday for services used in the previous
week.
- Payment will be automatically charged to the payment method
provided by you.
- There are no subscription fees; pay only for the services used.
4. Account and Use Policy
- Users can access services through phone, web, or the
InterpretManager app.
- Your account remains active without mandatory usage, serving as a
backup plan when needed.
- Misuse of services or violation of these terms may result in account
suspension or termination.
5. Confidentiality
LanguageXS adheres to strict confidentiality and privacy standards,
including HIPAA compliance where applicable.
6. Reporting and Dispute Resolution
- For service issues or incorrect charges, report to
contact@languagexs.com. Our team will investigate and rectify any
errors on our part.
- Disputes will be resolved through arbitration as per the American
Arbitration Association's rules.
7. Governing Law
This agreement is governed by the laws of the US State where
LanguageXS headquarter is located.
8. Amendments and Notices
- LanguageXS may update these terms with notice provided to
Business Users.
- All notices and communications must be in writing, either delivered in
person or via certified mail.
9. Cancellation Policy
- Users can cancel services at any time without charge.
- Unresolved payment issues may result in service cancellation by
LanguageXS.
10. Liability
LanguageXS uses trained and certified interpreters. Liability for
misinterpretation is limited as per our Compliance Document.
Acknowledgment and Agreement
By signing up for LanguageXS services, you acknowledge and agree to
these terms. Your digital below serves as digital signature.